Privacy Policy
Last updated: June 04, 2026
Francesco’s Coffee Company Inc. respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, subscribe to communications, or interact with our products and services.
1. Personal Information We Collect
We collect only the personal information reasonably necessary to provide our products, services, and customer support. This may include:
– Your name
– Email address
– Phone number
– Billing and shipping address
– Order details and purchase history
– Payment-related information, processed securely through our payment providers
– Messages, inquiries, or support requests you send to us
– Website usage information, such as pages visited, browser type, device information, IP address, and cookie data
We do not intentionally collect more information than we need, and we do not collect sensitive personal information unless it is necessary for a specific purpose and you have provided it voluntarily.
2. How We Use Your Information
We may use your personal information to:
– Process and fulfill orders
– Communicate with you about purchases, deliveries, inquiries, or service requests
– Provide customer support
– Send newsletters, promotions, or updates where you have consented to receive them
– Improve our website, products, services, and customer experience
– Prevent fraud, misuse, or unauthorized activity
– Maintain business records and comply with legal, tax, accounting, and regulatory obligations
We will not use your personal information for purposes that are unrelated to those described in this Policy without obtaining your consent where required.
3. Consent
By providing personal information to Francesco’s Coffee Company Inc., using our website, placing an order, or subscribing to our communications, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. For example, we may still need to retain certain information to complete an order, process a return, maintain business records, or comply with applicable laws.
4. Sharing of Personal Information
We do not sell your personal information.
We may share personal information only when necessary for legitimate business purposes, including with:
– Payment processors
– Shipping and delivery providers
– Website hosting and e-commerce service providers
– Email marketing or customer communication platforms
– Professional advisors, such as accountants, legal advisors, or technical consultants
– Government, regulatory, or law enforcement authorities where required by law
When we work with service providers, we take reasonable steps to ensure they handle personal information responsibly and use it only for the services they provide to us.
5. Payment Information
Payment information is processed through secure third-party payment providers. Francesco’s Coffee Company Inc. does not store full credit card numbers on its own systems unless explicitly stated and securely managed through a compliant payment system.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, support online ordering, and improve customer experience.
Cookies may also be used by third-party services such as analytics, advertising, payment, or e-commerce tools. You can adjust your browser settings to refuse or delete cookies, although some website features may not function properly without them.
7. Email Communications
If you subscribe to our newsletter or marketing communications, we may send you updates, offers, product information, or related content. You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
Transactional emails related to orders, accounts, invoices, shipping, or customer service may still be sent where necessary.
8. How We Protect Personal Information
We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include secure systems, limited access to personal information, password protection, SSL encryption where appropriate, staff awareness, and the use of reputable third-party service providers.
No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. However, we take privacy and data protection seriously and work to maintain appropriate safeguards.
9. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide services, resolve issues, maintain business records, and meet legal, tax, accounting, or regulatory requirements.
When personal information is no longer required, we will securely delete, anonymize, or dispose of it.
10. Accessing or Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate or incomplete.
To make a request, please contact us using the information below. We may need to verify your identity before releasing or changing personal information.
11. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our products and services are intended for general audiences and are not directed specifically at children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and address the matter.
13. International Storage and Processing
Some of our service providers may store or process personal information outside Canada. When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to ensure that service providers protect personal information in a manner consistent with this Privacy Policy.
14. Privacy Breaches
If we become aware of a privacy breach involving personal information under our control, we will take reasonable steps to contain, investigate, and address the breach. Where required by law, we will notify affected individuals and applicable privacy authorities.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. The updated version will be posted on our website with a revised “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact:
Francesco’s Coffee Company Inc.
Email: [Insert Privacy Contact Email]
Website: https://francescoscoffee.com
Mailing Address: [Insert Business Mailing Address]